Free US shipping on orders over $100 · Poured to order in small batches
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Contact us
An order, a custom scent, or carrying Jess Flame in your store — it all reaches the same inbox, and a real person answers it.
Email us
Orders, scent questions, anything about a candle that isn't burning right.
[email protected] Replies within one business dayWholesale & custom
Stock Jess Flame in your shop, or order custom labels for a wedding or launch.
Start at 24 units Mixed across any scentsCall the studio
Fastest for a same-day change to an order that hasn't shipped yet.
(555) 012-3456 Mon–Fri, 9am–5pm ETSend a message
Tell us what you need
We only use what you send here to answer you — nothing goes on a marketing list unless you ask. See the privacy policy.
Before you write
Tracking goes out the moment the box ships — usually 2–3 business days after you order. Check spam before writing us.
Let the next burn run a full 3 hours so the melt pool reaches the glass. If it still won't recover, that's on us — write us and we'll replace it.
Canada, yes. Anywhere else, send us the address and we'll quote it directly.
Not for a refund, but a defective burn is always replaced. Full terms are on the shipping page.
Wholesale line sheet
Minimum order is twenty-four units, mixed across any scents. Tell us your store name, your city, and roughly how much you move a month, and we'll send the line sheet and current lead times the same week.
After you hit send
What happens next
You get a receipt
An automatic confirmation lands in your inbox right away so you know it went through.
A person reads it
Usually within one business day, Monday to Friday. Weekend messages get answered Monday.
We sort it out
Replacements ship the same week. Wholesale gets the line sheet and a lead time.
with love
ingredients
everyday
for any occasion
Small-batch coconut wax candles, poured by hand and cured slowly so the scent carries all the way to the last hour.
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